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People Operations (HR) Change Assistant
  • as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace;
  • Other duties as assigned.

Main Job Requirements

Education and Specific Training

  • GSCE or equivalent in English and Maths
  • Applicants who have or currently working towards   CIPD / CPP accreditation would be desirable and advantageous
  • This would be an ideal entry-level role if you have an interest in pursuing a career in an HR related field or have just graduated from an HR related course.
  • CTC (Counter Terrorism Clearance) level security check (for successful candidate) 

Work Experience

  • 1 year of recent HR experience (eg Role such as HR Assistant, HR Business Partner, TUPE & Change role etc) in a contact center environment; OR
  • 1 years of HR experience as above in a contact centre environment or another high-paced industry, or
  • 1 years’ similar HR experience as above in another high-paced industry
  • Any prior experience in TUPE & change would be highly advantageous
  • If applying internally from another Teleperformance role, you must have held that role for a minimum of 6 months before applying, and have a clear disciplinary/capability warning record

Required Skills

Technical Skills

  • Comprehensive computer skills
  • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others

Competencies and Specific Skills

  • Takes responsibility for own performance
  • Works on own initiative
  • Commercially aware
  • Strategic mindset
  • Compassionate
  • Achievement driven
  • Excellent analytical ability
  • Exceptional attention to detail
  • Excellent communication skills – verbal and written
  • Flexibility
  • Resourceful
  • Committed
  • TP brand ambassador
  • Lives and breathes the company values
  • Self-motivated
  • Team player
  • Confident to challenge
  • Advanced levels of resilience and focus
  • Excellent facilitation and presentation skills
  • Continuous improvement mindset
  • Excellent organisation skills
  • Priority management skills
  • Credible
  • Trustworthy
  • Dependable
  • Courageous
  • Empathetic