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Customer Experience Trainee at DHL

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Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission – Excellence. Simply Delivered. – is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen…

Customer Experience Trainee

  • Job Type: Contract
  • Qualification: BA/BSc/HND
  • Experience: 2 years
  • Location: Mombasa
  • Job Field: Customer Care  , Graduate Jobs 

In this Customer Experience Trainee position

  • Administer customer service plans and programs
  • Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
  • Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
  • Document cost of initiatives to support prioritization of spending and resource allocation
  • Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
  • Highlight issues for better development and administration of call center processes and systems
  • Keep self-updated on company’s products and services
  • Develop relationships with allocated customers

Stakeholders

  • Explain facts, policies and practices related to job area
  • Support and interact primarily with colleagues of own sub-function
  • Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge

Management Responsibility

  • Individual contributor without direct responsibility for leading

Now, here is what we need from you!

Education Level

  • Bachelor’s Degree or equivalent experience/qualification

Experience Level

  • less than 2 years

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Method of Application

Interested and qualified? Go to DHL on careers.dhl.com to apply